Part 03 · Air Canada
Air Canada Journey Step-by-step Guide
A personalized day-of-travel itinerary for Air Canada passengers — dynamic checkpoints, required actions, and airport navigation for infrequent travellers.
Introduction
Air travel can be complicated for infrequent travellers who lack context about their upcoming trip. A personal itinerary with checkpoint-by-checkpoint guidance helps alleviate stress on the day of travel.
Project Goals
We aimed to deliver a dynamic, personalized journey that keeps passengers informed and on schedule.
- Provide a personalized itinerary
- Surface actions the customer needs to take
- Provide airport navigation
- Push dynamic updates so information is always current
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