Part 01 · Air Canada
Air Canada Redesigning the Boarding Pass Experience
Product design leadership for the Air Canada mobile app boarding pass — simplifying access, real-time updates, and airport navigation for millions of travellers.
Introduction
Air travel should be seamless and stress-free, but often, passengers and gate agents face challenges with boarding passes and critical flight information. This case study delves into my efforts to redesign the boarding pass feature within the Air Canada mobile app.
Project Goals
- Simplify the process of accessing boarding passes
- Ensure real-time flight information updates
- Improve passenger guidance at the airport
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